7c333 Privacy Policy

1 Introduction

7c333 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://7c333.io (the "Platform"). We are committed to protecting the privacy and personal data of every individual who accesses or uses the Platform, including registered players, prospective players who browse without registering, and individuals who contact our support team.

This Privacy Policy sets out in clear and accessible language the categories of personal data we collect, the purposes for which that data is processed, the conditions under which it may be shared with third parties, the period for which it is retained, and the rights available to you as a data subject.

This policy applies to all personal data collected through the Platform, including data gathered via the website, mobile-optimised browser sessions, and any direct communication channels such as email correspondence with our support team.

2 Data Controller

7c333 acts as the data controller in respect of all personal data collected through the Platform. As data controller, we determine the purposes and means by which your personal data is processed and are responsible for ensuring that such processing complies with applicable data protection standards.

If you have questions, concerns, or requests relating to the processing of your personal data, you may contact us at any time via email at [email protected]. All data-related enquiries are handled by our dedicated privacy team and will be acknowledged within two business days.

3 Data We Collect

3.1 Account Registration Data

When you create an account on the Platform, we collect the information you provide in the registration form. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. This data is required to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to protect the integrity of the Platform, we collect identity verification documents when requested. These may include a copy of your national identity card, passport, birth certificate, or utility bill for proof of address. KYC documents are processed securely and retained only for the period necessary to fulfil our verification obligations.

3.3 Financial and Payment Data

When you make a deposit or request a withdrawal, we collect data relating to the payment method used. This includes mobile wallet identifiers associated with bKash, Nagad, Rocket, or Upay accounts, and card details (card number, expiry date, billing address) for Visa and Mastercard transactions. Full card numbers are never stored on our servers — they are processed directly by our PCI-DSS compliant payment partners.

3.4 Transaction and Gaming History

We maintain records of all financial transactions processed through your account, including deposits, withdrawals, wager amounts, game outcomes, bonus claims, and balance movements. This data is retained for audit, responsible gaming monitoring, and dispute resolution purposes.

3.5 Technical and Device Data

When you access the Platform, we automatically collect certain technical information about your device and connection. This includes your IP address, device type and model, operating system version, browser type and version, screen resolution, and the date and time of each session. This data is used for security monitoring, fraud prevention, and platform optimisation.

3.6 Communications Data

If you contact our support team via email or any other communication channel provided on the Platform, we retain records of those communications — including the content of messages and any attachments provided — for quality assurance and dispute resolution purposes.

The table below summarises the main categories of data we collect and the primary reason for collecting each category:

4 How We Collect Data

7c333 collects personal data through the following channels and mechanisms:

• Directly from you: When you complete the registration form, submit KYC documents, make a deposit or withdrawal request, or contact our support team.
• Automatically through platform use: Technical and session data is collected automatically whenever you access the Platform, through server logs, cookies, and similar tracking technologies described in Section 7.
• From payment providers: Payment processors such as bKash, Nagad, and our card payment gateway may share transaction confirmation data with us to enable deposit crediting and withdrawal processing.
• From identity verification partners: When KYC verification is conducted with the assistance of a third-party identity verification service, that partner may share verification outcome data and document authenticity scores with us.
• From game providers: Game providers such as Pragmatic Play and Evolution Gaming share aggregated session and outcome data with us to support responsible gaming monitoring and to resolve game-specific disputes.

5 Purposes and Legal Basis for Processing

We process your personal data only when we have a lawful basis for doing so. The table below sets out each processing purpose, the data categories involved, and the legal basis on which we rely:

5.1 Promotional Communications

7c333 may send you promotional communications about bonuses, new game releases, seasonal offers (such as Eid or BPL cricket season promotions), and VIP programme updates — but only where you have provided explicit consent to receive such communications. You may withdraw your consent and unsubscribe from promotional emails at any time by contacting [email protected] or using any unsubscribe mechanism provided in the communication itself.

Withdrawal of consent to receive promotional communications will not affect the lawfulness of any processing that occurred prior to the withdrawal, and it will not prevent us from sending you transactional communications relating to your account (such as withdrawal confirmations or security alerts), which are sent on the basis of contract performance rather than consent.

6 Data Sharing and Disclosure

6.1 Service Providers

7c333 shares personal data with third-party service providers only where necessary to operate the Platform and deliver services to you. All such providers are engaged under written data processing agreements that restrict them from using your data for any purpose other than performing the specific service they have been contracted to provide. Current categories of service providers with whom data may be shared include:

• Payment processors: bKash, Nagad, Rocket, Upay, and our card payment gateway partners for Visa and Mastercard transactions.
• Identity verification providers: Third-party KYC service providers engaged to validate identity documents and perform age verification checks.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other software providers whose games are hosted on the Platform.
• IT and hosting providers: Cloud infrastructure and server hosting providers who store platform data in secured environments.
• Customer support tools: Software platforms used to manage and respond to support communications from players.

6.2 Legal and Regulatory Disclosure

7c333 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where required to do so by applicable law, or where disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other unlawful activity. Such disclosures will be made only to the extent required by law and in a manner consistent with applicable data protection standards.

6.3 No Sale of Personal Data

7c333 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes under any circumstances. Your data is a tool for delivering a service to you — not a commodity.

6.4 Business Transfers

In the event that 7c333 undergoes a merger, acquisition, or sale of all or part of its assets, personal data held by the platform may form part of the transferred assets. In such circumstances, affected players will be notified via the Platform prior to any transfer of their personal data, and the receiving entity will be required to honour this Privacy Policy or provide an equivalent level of protection.

7 Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function correctly, to improve user experience, and to provide website operators with anonymised performance and usage information.

7.2 Types of Cookies Used by 7c333

• Essential cookies: These cookies are strictly necessary for the Platform to function. They enable core features such as session authentication (keeping you logged in), security token management, and the shopping-cart equivalent for deposit flows. Essential cookies cannot be disabled without breaking platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how players use the Platform — such as which pages are visited most frequently, session duration, and which features generate the most engagement. This data is used solely to improve the Platform and cannot be used to identify individual players.
• Functional cookies: These cookies remember your preferences — such as your preferred language display settings and any customisations you have applied to your account dashboard — to provide a more personalised experience.
• Security cookies: These cookies support our fraud detection and security monitoring systems. They help identify unusual patterns of behaviour — such as attempts to access the Platform from multiple geographic locations simultaneously — that may indicate unauthorised account access.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view the cookies currently stored on your device, delete specific cookies, block cookies from specific websites, and block all cookies entirely. Please note that disabling essential cookies will prevent the Platform from functioning correctly and may prevent you from logging into your account.

For guidance on managing cookies in your specific browser, please refer to your browser's official help documentation. Common browsers used by players in Bangladesh — including Chrome, Firefox, Samsung Internet, and Opera Mini — all provide cookie management tools within their settings menus.

8 Data Retention

7c333 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account registration data: Retained for the duration of the account relationship and for a period of five years following permanent account closure, to fulfil audit and compliance obligations.
• KYC verification documents: Retained for a minimum of five years following the completion of the verification process, in compliance with anti-money laundering record-keeping requirements.
• Transaction and gaming history: Retained for a minimum of five years to support audit, dispute resolution, and responsible gaming monitoring.
• Support communications: Retained for a period of three years following the resolution of the relevant support matter, to support quality assurance and historical dispute reference.
• Technical and session data: Retained for a period of 12 months from the date of collection, after which it is anonymised or deleted.

9 Data Security

7c333 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the Platform servers.
• Encrypted data storage for all sensitive personal and financial data held on our servers.
• Access controls that restrict access to personal data to authorised personnel only, on a strict need-to-know basis.
• Regular security audits and vulnerability assessments conducted by qualified security professionals.
• Intrusion detection systems that monitor for and alert on suspicious activity on the Platform's infrastructure.
• Staff training on data protection obligations, secure data handling practices, and incident response procedures.

Despite these measures, no system is completely immune to security incidents. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, 7c333 will notify affected individuals and take all reasonable steps to contain the incident and prevent recurrence.

10 Your Rights

As a data subject, you hold a number of rights in relation to the personal data that 7c333 processes about you. These rights are set out below. To exercise any of these rights, please contact our support team at [email protected], clearly stating the right you wish to exercise and providing sufficient information to identify your account.

• Right of Access: You have the right to request a copy of all personal data that 7c333 holds about you. We will respond to access requests within 30 calendar days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update certain account details directly through the account settings area of the Platform.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that this right is not absolute; we may be required to retain certain data for legal compliance reasons even following a deletion request.
• Right to Restriction: You have the right to request that we restrict the processing of your data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another data controller where technically feasible.
• Right to Withdraw Consent: Where we rely on consent as the legal basis for processing (e.g., for sending promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests where you believe that your individual rights and interests outweigh 7c333's grounds for processing.

11 Children and Minors

The 7c333 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. The Platform's registration process includes age verification steps specifically designed to prevent underage individuals from creating accounts.

If 7c333 becomes aware that personal data has been collected from an individual who is under 21 years of age — whether through the registration process, KYC review, or any other means — the relevant account will be immediately suspended, all associated data will be reviewed, and the matter will be handled in accordance with Section 15 of the Terms and Conditions.

12 Changes to This Privacy Policy

7c333 reserves the right to update or revise this Privacy Policy at any time. Where a material change is made — meaning a change that significantly affects how we use your personal data or that affects your rights as a data subject — we will provide advance notice of the change by displaying a prominent notification on the Platform for a period of at least seven calendar days before the revised policy takes effect.

Minor updates — such as corrections to wording, clarifications that do not affect the substance of the policy, or changes to reflect new service providers of the same category — may be made without advance notice. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised policy. If you do not accept the revised terms, you should cease using the Platform and may request account closure in accordance with the procedure described in the Terms and Conditions.

13 Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 7c333 processes your personal data, please do not hesitate to contact our privacy team using the details below. We are committed to responding to all data-related enquiries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Privacy Request"
• Subject Line for Security Concerns: "Security Alert"
• Subject Line for Minor / Underage Concerns: "Underage Account Report"
• Support Hours: 24 hours a day, 7 days a week, including all public holidays
• Response Time: Standard data enquiries responded to within 2 business days; formal data rights requests responded to within 30 calendar days
• Language: English-language support available at all times

We value transparency and are committed to handling every privacy enquiry with care, discretion, and respect for your rights as a data subject. Your trust in 7c333 as a safe and responsible platform is something we take seriously — and our approach to data privacy is a direct reflection of that commitment.